Our Services
Our service offerings are often combined to create a tailored performance program that delivers results and exceeds the expectations of our Clients.
LEADERSHIP ALIGNMENT
Catalyzing the core leadership team around a shared goal is the first critical step of enterprise-wide transformation.
Strategic Planning & Team Building Retreat
To pause for strategic thinking, re-connect as a team, and align on the priorities for the next 6 months, year, and beyond.
To inspire, empower, and catalyze manager-level pull-through of strategic priorities.
For implementation support, please view Execution Excellence Support
CUSTOMER EXPERIENCE, service & culture
Our passion is operationalizing this vision, by empowering your devoted staff to champion your distinctive customer experience, powered by data, and expertly reinforced.
We imagine a world of beloved brands where every customer feels esteemed and cherished.
EXCEPTIONAL SERVICE TRAINING:
Exceptional Service Performance Training
Engaging learning experiences, incorporating memorable analogies, storytelling, and actionable takeaways, to enable inspired and practical behavior change tied to standards, performance metrics, and accountability.
PERFORMANCE IMPROVEMENT WORKSHOPS:
Customer Experience / Journey Touchpoints Mapping
To innovate, delight customers, and define coordination across people, processes, and systems to deliver an intentional, consistent, seamless experience.
Leadership Development /Employee Experience
To document needs, gaps, and critical actions that create a thriving culture and enable capable leaders.
Process Improvement / Problem Elimination
To garner insight into the service trends that lead to breakdowns, variation, and inconsistencies in order to eliminate the impact on the customer and reduce costs for the organization.
ORGANIZATIONAL PROGRAMS:
Elevate Service
An immersive, property-wide activation and competition for significant service culture impact. Catalyzes every department to raise service standards and overall performance across the property. (8-12 months program).
Service and Culture Transformation
An in-depth, fully customized program that combines aspects of Leadership Alignment, Training, Workshops and Execution Excellence. Delivers strategic priorities with the management team taking ownership and responsibility for implementing.
RESOURCES:
Quality & Performance Mindset Reminders
A Virtual Call for managers to learn and reconnect on the essentials of service, quality, and leadership to drive performance for their organizations.
Superb Service Enhancements On-Demand
A toolkit of do-it-yourself resources, activities, and worksheets to elevate service for your organization.
execution excellence
Ideas are nothing without implementation.
Often proceeded by a service offering from either Leadership Alignment or Customer Experience, Service and Culture, above.
Management Team Implementation Support
Ongoing advisory support and best practices in project management and innovative execution tools to boost overtaxed managers and develop leadership skills. This supportive coaching builds traction to make an impact quickly and fully achieve results.
Leadership Accountability Partner
Ongoing strategic guidance with senior leaders to involve and influence the enterprise, implement strategic initiatives, encourage behavior change, and drive performance to achieve desired meaningful outcomes.
how it works
Jadepoint is an extension of your team. Working alongside your Leadership and Management teams, we customize our proven methods to the unique needs of your organization to elevate service and performance, and achieve your visionary goals.
The initial Client intake discussion, customized proposal, and contract phase.The next phase involves formal and informal conversations, customer data analysis, and on-site visits to understand the environment and performance levers. We collaborate with leadership to define and align their vision and priorities for success. Finally, we provide recommendations and a detailed action plan to turn their ideas into reality.The following phase is highly interactive where we deploy tailored services, often including workshops and training sessions to deepen skills and behaviors. Our services are delivered in-person and virtually, in an engaging style that inspires, empowers, and equips the team to commit to action. As a result, managers become service ambassadors who role model, change behaviors, and take responsibility for new procedures.The last phase cements purposeful practices through our continued partnership and accountability. This focus develops managers into future capable leaders and enables habits cascaded throughout the enterprise. Working with the front-line managers and staff closest to the customers creates a thriving culture, seamless and distinctive customer experience, excellent performance and lasting results.“Many employees have learned luxury service before at other places, but this time, for our special one-of-a-kind property, Jadepoint made it personalized and unique to us. What a strong foundation!”
— INTERNATIONAL EXECUTIVE
“Jadepoint has taken weight off my shoulders. Our partnership with you delivers so much.”
— FIRST TIME GENERAL MANAGER
“I’m not even considering Forbes training this year - I can spend that money much better with jadepoint—With you it’s a continuous relationship that keeps the culture alive.”
— FORMER FOUR SEASONS GENERAL MANAGER
