Diana has advised executives of high-profile government agencies and Fortune 500 companies for two decades.

Diana honed her craft in Washington, DC, by scaling entrepreneurial businesses and contributing as a strategic change consultant for the US Department of the Treasury, the US Navy, and FEMA.

In 2013, she joined The Ritz-Carlton Hotel Company as Quality Director, where she led the customer experience strategy for one of the world’s leading luxury and hospitality brands. During her tenure, Diana’s portfolio grew to over 40 properties across the US, Europe, the Caribbean and Latin America, including multiple Marriott luxury brands, St. Regis, EDITION and W Hotels.

Diana’s engaging and inquisitive style has led many executive teams to success. As a Leadership Team Strategic Planning Facilitator, her properties earned Forbes 5-Star Awards, top 1% across the brand for customer and financial performance, and the distinction of #1 Hotel by Condé Nast.

In 2020 during the pandemic, Diana co-founded Jadepoint, a global consulting firm that guides people-centric companies to create service and performance excellence. Partnering together on data-driven decisions, organizational culture, and leadership development, Jadepoint clients achieve customer-employee loyalty and unprecedented results. As Managing Partner, she oversees the company’s vision and execution. 

In addition to degrees from top academic institutions, Brown University and the University of Virginia’s Darden School of Business, where she earned her MBA, Diana has performed extensively as a stage actress and jazz singer. She participates in a variety of industry and community organizations. Diana is passionate about creativity, immersive experiences, growing next-generation leaders, and global connections contributing to a more compassionate world.